Returns

Returns Policy

We have extended our returns policy to 60 days for all purchases from 7th April 2020

If for any reason you are unhappy with your purchase you can return it to us for a full refund or exchange as long as it is unused, has all labels attached and is in its original packaging where appropriate. We are happy to exchange the item for a replacement or to refund the sale and this will go onto the card which was used when you made your purchase. We are not able to refund any return postage charges but we will send any exchange items out free of a postage charge.

Returns:

Please return the goods with the delivery note to:

Macnaughtons of Pitlochry
Station Road
Pitlochry
PH16 5AF

Phone: 01796 472722

Email: ally@macnaughtonsofpitlochry.com

Parcels are returned at your own cost. We strongly recommend you obtain a free certificate of postage from the Post Office as we are responsible for your parcel only once it has been received into our shop. Items lost in transit will not be treated as returned.

Exchanges

We are happy to exchange an item for you. If the new item you require costs less than the one you have returned we will refund the difference. If it costs more we will need to take an additional payment from you before we can send you the item. Please write your phone number or your email address on the delivery note so we can contact you.